Nell is the university legacy ERP system. Most programs that exist on Nell and SamMenu have been replaced by Banner and Cognos.
Standard Service Features
- Access to historical information about financial accounts, payroll, and student information
Optional Service Features
- SHSU desktops or managed laptops
- Remote Desktop
24 hours a day, 7 days a week including holidays.
- Be a current SHSU employee and have a business need
- A working network connection
- An Internet ready, working desktop or laptop
- Active computer account
This service is obtained by submitting a Computer Account Request Form.
Help with this service may be obtained through the IT@Sam Service Desk, (936) 294-1950 or by clicking on the IT@Sam Help icon on the computer desktop.
Targets of this service are:
- 99.9% uptime, not including scheduled change outages.
- Restore service within a reasonable timeframe upon non-planned service outage.