Non-emergency maintenance are to be reported online at the link below. Examples of non-emergency maintenance are: one light out in unit/area, beeping smoke detector, sink clog if not overflowing.
Emergency maintenance is performed to resolve an issue that constitutes an immediate threat to self, immediate threat to building or is a major inconvenience. Examples of emergencies are: overflowing toilet, air conditioner not working, no power in unit/area.
To report emergency maintenance, follow the procedures below:
Monday -Friday, 8:00AM - 4:30PM: Call Residence Life Maintenance at (936)294-4474.
Monday - Friday, 4:30PM - 8:AM: Contact the RA on duty for your housing area and they will assist you with reporting your emergency.
Any time on Saturday or Sunday: Contact the RA on duty for your housing area and they will assist you with reporting your emergency.
Parents
Please have your resident log in with their SHSU credentials to the link provided above. They will be able to create and submit a maintenance request there.
