ACME 2022 Annual Conference
Association of Collegiate Marketing Educators
March 2-4, 2022
Welcome!
Welcome to the ACME 2022 Annual Conference! Our conference this year offers you a wide variety of events, including plenary sessions with distinguished speakers, research and teaching development sessions, a dedicated Student Track, the ACME AxcessCapon Teaching Innovation Competition, workshops, special sessions, our Annual Business Meeting and Awards Ceremony, networking with your ACME colleagues, our collegial ACME environment, and much more.
For those of you attending the conference face-to-face, welcome! Please join us in the hotel conference rooms as listed in the ACME 2022 Conference Program.
For those of you joining the conference virtually, welcome! Our ACME team has worked diligently on a virtual presentation option for those registered attendees who are unable to attend face-to-face in New Orleans. This conference landing page will allow virtual presenters and audience members to connect, via Zoom, with the on-ground ACME members in New Orleans.
Enjoy the conference!
The password to unlock the Zoom sessions has been emailed to each person registered for the conference. Conference sessions are open only to registered participants.
All times are in U.S. Central Daylight Savings Time (GMT – 5 hours)
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1:30 p.m. - 3:00 p.m. – Strategic Curriculum Design - Research Presentations - Marketing Education and Experiential Learning Track (Session 1A)
Session Chair:
Lilly Ye, Frostburg State University, Frostburg, Maryland
- Marketing Metrics for Managers: A New, Fully Online Course for MBA Students
Gopala “GG” Ganesh, University of North Texas, Denton, Texas - Which Colleges Can Offer a More Innovative Marketing Curriculum?
Selcuk Ertekin, Brenau University, Gainesville, Georgia
Linda Barton, Brenau University, Gainesville, Georgia - Whited Sepulchers: Religious Colleges in the United States
Lynn Godwin, University of St. Thomas, Houston, Texas
John Story, University of St. Thomas, Houston, Texas
- Marketing Metrics for Managers: A New, Fully Online Course for MBA Students
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1:30 p.m. - 3:00 p.m. – Student Research - Research Presentations - Student Track (Session 1B)
Session Chair:
Robert Lloyd, Fort Hays State University, Hays, Kansas- A Qualitative Analysis of the Social Media Revolution on the Performance of Small Businesses
Shelain Lewis, Morningside University, Sioux City, Iowa - Zoomed Out and Mentally Logged Off: The Impact of Virtual Fatigue During COVID-19 on College Students’ Co-curricular Experiences
Clarisa Galindo, Sam Houston State University, Huntsville, Texas
Renée Gravois, Sam Houston State University, Huntsville, Texas
Meredith Conrey, Sam Houston State University, Huntsville, Texas - The Impact of Event Sustainability Using the Triple Bottom Line
Zoë Cooper, Fort Hays State University, Hays, Kansas
James Budge, Fort Hays State University, Hays, Kansas
Robert Lloyd, Fort Hays State University, Hays, Kansas
Thomas Lippert, Fort Hays State University, Hays, Kansas - Analysis of the Disconnect Between Generation Z Work Preferences and Traditional Work Model
Jemar Lee, Morningside University, Sioux City, Iowa
- A Qualitative Analysis of the Social Media Revolution on the Performance of Small Businesses
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1:30 p.m. - 3:00 p.m. – Fashion Marketing and Merchandising - Research Presentations - Fashion Marketing and Merchandising Track (Session 1C)
Session Chair:
Sua Jeon, Texas Wesleyan University, Fort Worth, Texas- Systematic Review of Sustainable Packaging Solutions in the Apparel and Footwear Industry
Iva Jestratijevic, University of North Texas, Denton, Texas
Urška Vrabič-Brodnjak, University of Ljubljana, Slovenia - Transparency in the Fashion, Clothing, and Textile Industry
Gabriella Wulff, University of Borås, Sverige, Sweden
Iva Jestratijevic, University of North Texas, Denton, Texas - Understanding Consumers in Purchasing Clothes through Online Reviews
Shaoqiong Zhao, State University of New York, Plattsburgh, New York
Md Al-Emran, McNeese State University, Lake Charles, Louisiana
- Systematic Review of Sustainable Packaging Solutions in the Apparel and Footwear Industry
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1:30 p.m. - 3:00 p.m. – Understanding Consumers - Research Presentations - Consumer Behavior and Psychology Track (Session 1D)
Session Chair:
Irfan Ahmed, Sam Houston State University, Huntsville, Texas-
The Buying Center Concept: A Bibliometric Analysis
Irfan Ahmed, Sam Houston State University, Huntsville, Texas
Vivekshankar Natarajan, Lamar University, Beaumont, Texas
Sanjay Mehta, Sam Houston State University, Huntsville, Texas
C. Ganeshkumar, Indian Institute of Plantation Management, Bengaluru, India -
The Role of Cultural Dimensions in Flow Search Experience: Comparing Taiwanese and Mexican Online Consumers
Kishwar Joonas, Prairie View A&M University, Prairie View, Texas
Ahmed Mahfouz, Prairie View A&M University, Prairie View, Texas
Wen-Hung Stephen Huang, National Taiwan Ocean University, Keelung City, Taiwan
Diana Dávila Ruiz, Universidad Anahuac, Naucalpan de Juárez, Mexico
Claudia Jaquelina Jackie González-Trujillo, Universidad de Monterrey, San Pedro Garza García, Mexico -
Service Failures, Recovery Efforts, and Customer Satisfaction within the Amazon Corporation
Andreas W. Stratemeyer, California State University-Fresno, Fresno, California
Susan D. Geringer, California State University-Fresno, Fresno, California
James Taylor, California State University-Fresno, Fresno, California -
How Mindsets Influence the Effects of Valence of Online Reviews
Dipanwita Bhattacharjee, Bond University, Queensland, Australia
Mark Spence, Bond University, Queensland, Australia
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The Buying Center Concept: A Bibliometric Analysis
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3:30 p.m. - 5:00 p.m. – Workshop on Confirmatory Factor Analysis using Structural Equation Modelling (AMOS) with Dr. Barry Babin - Workshop (Session 2A)
Presenter:
Barry J. Babin, University of Mississippi, University, Mississippi
Session Chair:
Sanjay S. Mehta, Sam Houston State University, Huntsville, Texas
Join us for this hands-on workshop on Confirmatory Factor Analysis using Structural Equation Modelling. Workshop includes advanced topics such as a comparison of the Preacher and Hayes (more recently Hayes) apps with SEM, as well as the use of AMOS and R.
Attendees should bring a laptop.
*This workshop required advance registration, which is now closed.*
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3:30 p.m. - 5:00 p.m. – Student Research - Research Presentations - Student Track (Session 2B)
Session Chair:
Marilyn Eastman, Morningside University, Sioux City, Iowa- It's a New World: How Generation Z Views Investing and the Financial Markets
Robin Thomala, Morningside University, Sioux City, Iowa - The Effects of Nike’s Social Justice Position on Consumer’s Brand Image and Purchasing Behavior
Laia Badosa, Morningside University, Sioux City, Iowa - Consumer Perceptions of the Environmental Impact of the Fast Fashion Clothing Industry in Mexico and the USA
Maria Nava, Morningside University, Sioux City, Iowa - Corporate Social Responsibility and its Influence on Marketing Activities and Outcomes
James Budge, Fort Hays State University, Hays, Kansas
Zoë Cooper, Fort Hays State University, Hays, Kansas
Robert Lloyd, Fort Hays State University, Hays, Kansas
Thomas Lippert, Fort Hays State University, Hays, Kansas - The Psychological Impact of Using Influencers as Brand Ambassadors
Giuseppe Del Rio Broggi, Morningside University, Sioux City, Iowa
- It's a New World: How Generation Z Views Investing and the Financial Markets
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3:30 p.m. - 5:00 p.m. – Why Bother with the Liberal Arts? - Panel Discussion - Marketing Education and Experiential Learning Track (Session 2C)
Session Chair:
Matthew Vollrath, Ohio Wesleyan University, Delaware, OhioPanelists:
Matthew Vollrath, Ohio Wesleyan University, Delaware, Ohio
Dan Mertens, Jacksonville State University, Jacksonville, Alabama
Robert Lloyd, Fort Hays State University, Hays, Kansas
Marlon Ware, Azusa Pacific University, Azusa, California
Daniel Thoman, PAE, George Mason University, Fairfax, Virginia
All times are in U.S. Central Daylight Savings Time (GMT – 5 hours)
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8:30 a.m. - 10:00 a.m. – Fostering Students’ Quantitative Reasoning, Research and Reading Skills - Panel Discussion and Presentations - Marketing Education and Experiential Learning Track (Session 3A)
Session Chair:
Vaidas Lukosius, Tennessee State University, Nashville, Tennessee- Enhancing Quantitative Reasoning Skills Across the Business Curriculum
Weixing M. Ford, Texas A&M University - San Antonio, San Antonio, Texas
Ruby Daniels, Texas A&M University - San Antonio, San Antonio, Texas
Kathryn Knowles, Texas A&M University - San Antonio, San Antonio, Texas
Kenneth Sweet, Texas A&M University - San Antonio, San Antonio, Texas - Past, Present, and Future of Using Textbooks in Core Marketing Classes
Vaidas Lukosius, Tennessee State University, Nashville, Tennessee
- Enhancing Quantitative Reasoning Skills Across the Business Curriculum
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8:30 a.m. - 10:00 a.m. – Social Media, Mobile Marketing, and Digital Marketing - Research Presentations - Social Media, Mobile Marketing, and Digital Marketing Track (Session 3B)
Session Chair:
David Rylander, Texas Woman’s University, Denton, Texas- Critical Role of Perceived Humor When Brands Post Memes on Social Media
Sphurti Sewak, Florida International University, Miami, Florida
Jae Hoon Lee, Florida International University, Miami, Florida - Social Media in a Global Crisis
David Rylander, Texas Woman’s University, Denton, Texas
Jeffrey Radighieri, Texas Woman’s University, Denton, Texas - An Exploratory Study of Acronyms Used in Social Media Comments
Selcuk Ertekin, Brenau University, Gainesville, Georgia
Susie Pryor, Buena Vista University, Storm Lake, Iowa
- Critical Role of Perceived Humor When Brands Post Memes on Social Media
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8:30 a.m. - 10:00 a.m. – Technology and Fashion Marketing - Research Presentations - Fashion Marketing and Merchandising Track (Session 3C)
Session Chair:
Sua Jeon, Texas Wesleyan University, Fort Worth, Texas- Attitudes Toward Facebook Mobile Retail Apps: A Thai Consumer Perspective
Dee Knight, University of North Texas, Denton, Texas
Suksai Sukitta, University of North Texas, Denton, Texas
Judith Forney, University of North Texas, Denton, Texas - Changing Consumer Shopping Attitudes and Behaviors in a Post-Pandemic Era
Jill Kurp, Robert Morris University, Moon Township, Pennsylvania
Theresa Clarke, James Madison University, Harrisonburg, Virginia
Jordan Pratt, James Madison University, Harrisonburg, Virginia - Mobile Fashion Apps: Influences of Motivations and Fashion Innovativeness
Pushkala Raman, Texas Woman’s University, Denton, Texas
- Attitudes Toward Facebook Mobile Retail Apps: A Thai Consumer Perspective
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8:30 a.m. - 10:00 a.m. – ACME AxcessCapon Teaching Innovation Competition – Finalist Presentations (Session 3D)
Session Chair:
Lilly Ye, Frostburg State University, Frostburg, MarylandJoin us for this session featuring finalists for the 2022 ACME AxcessCapon Teaching Innovation Competition. The winning teaching innovation will be selected from the finalist presentations, with all finalists recognized at the ACME Awards Luncheon and Business Meeting on Friday from 12:15-2:15.
Thank you to Wessex Press for its generous sponsorship of this competition and award!
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10:30 a.m. - 12:00 p.m. – Plenary Session I: Mr. Mark Romig and Ms. Lisa D. Alexis - Marketing New Orleans: The Cultural Capital of the South (Session 4)
Session Chair:
Renée Gravois, Sam Houston State University, Huntsville, TexasPlenary Speakers:
Mr. Mark Romig, Senior Vice President and Chief Marketing Officer, New Orleans & Company
Ms. Lisa D. Alexis, Director, Mayor’s Office of Cultural Economy, City of New Orleans, and President and CEO, New Orleans Tourism and Cultural Fund CorporationPresentation Title:
Marketing New Orleans: The Cultural Capital of the South
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1:30 p.m. - 3:00 p.m. – Consumer Behavior and Psychology - Research Presentations - Consumer Behavior and Psychology Track (Session 5A)
Session Chair:
Gary Holmes, University of North Texas at Dallas, Dallas, Texas- Brand Loyalty for the Automotive Market
Gary Holmes, University of North Texas at Dallas, Dallas, Texas - Using WOM to Overcome Consumer Aversion for Returned Products
Ishani Banerji, Fort Lewis College, Durango, Colorado - How Having Access to Customer Information Influences Service Provider’s Service Disposition: A Test from Two Competing Theories
Jing Chen, Texas A&M University-Kingsville, Kingsville, Texas
- Brand Loyalty for the Automotive Market
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1:30 p.m. - 3:00 p.m. – The Learning Experience - Research Presentations - Marketing Education and Experiential Learning Track (Session 5B)
Session Chair:
Laurie Babin, University of Mississippi, University, Mississippi- Experiential Learning in Undergraduate Research
Judith Forney, University of North Texas, Denton, Texas
Dee Knight, University of North Texas, Denton, Texas - The Value of Service Learning for Marketing: An Empirical Research Review of the Literature
Ray Wang, Thammasat University, Bangkok, Thailand - Implementing Yellowdig in Marketing Principles: Case Study and Recommendations
Laurie Babin, University of Mississippi, University, Mississippi - Reflections on Working with a Local Foundation on the Largest Giving Day Event in the Country
Julie Haworth, University of Texas at Dallas, Richardson, Texas
- Experiential Learning in Undergraduate Research
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1:30 p.m. - 3:00 p.m. – Personal Selling and Sales Management - Research Presentations - Personal Selling and Sales Management Track (Session 5C)
Session Chair:
J. Ricky Fergurson, Indiana State University, Terre Haute, Indiana- How Does Supervisory Support Impact Salesperson Lone Wolf Tendencies and the Resulting Relationship with Turnover Intention and Outcome Performance?
Barron Brown, Louisiana Tech University, Ruston, Louisiana
David Locander, University of Tennessee at Chattanooga, Chattanooga, Tennessee
Willam Locander, Louisiana Tech University, Ruston, Louisiana - The Important Roles of Time Flexibility and Compensation Equity in Salesperson Work-Life Balance
Blake Nielson, Weber State University, Ogden, Utah
Nicole Flink, Weber State University, Ogden, Utah
Mikelle Barberi-Weil, Weber State University, Ogden, Utah
Brock Adams, Weber State University, Ogden, Utah - The Use of AI in Sales: A Literature Review and Bibliometric Analysis
John Gironda, University of North Carolina-Wilmington, Wilmington, North Carolina
Maria Petrescu, Embry-Riddle Aeronautical University, Daytona Beach, Florida
- How Does Supervisory Support Impact Salesperson Lone Wolf Tendencies and the Resulting Relationship with Turnover Intention and Outcome Performance?
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1:30 p.m. - 3:00 p.m. – Student Research - Research Presentations and Panel Discussion - Student Track (Session 5D)
Session Chair:
Marilyn Eastman, Morningside University, Sioux City, Iowa- Delivering Online Classes: An Examination of Student Expectations Across Business Disciplines
Travis Albers, Louisiana State University-Shreveport, Shreveport, Louisiana
Nancy Albers, Louisiana State University-Shreveport, Shreveport, Louisiana
Tami Knotts, Louisiana State University-Shreveport, Shreveport, Louisiana - The Influences of Targeted Social Media Advertising on Consumer Behavior
Sean Guerrero, Texas Wesleyan University, Fort Worth, Texas
Juan Taboada, Texas Wesleyan University, Fort Worth, Texas
Dana Mejia, Texas Wesleyan University, Fort Worth, Texas
Mechelle Poche, Texas Wesleyan University, Fort Worth, Texas
Sua Jeon, Texas Wesleyan University, Fort Worth, Texas - Best Practices in Encouraging, Guiding, and Enjoying Student Research
Marilyn Eastman, Morningside University, Sioux City, Iowa
Zhenning “Jimmy” Xu, California State University-Bakersfield, Bakersfield, California
Renée Gravois, Sam Houston State University, Huntsville, Texas
Scott Griffith, Briar Cliff University, Sioux City, Iowa
Robert Lloyd, Fort Hays State University, Hays, Kansas
- Delivering Online Classes: An Examination of Student Expectations Across Business Disciplines
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3:30 p.m. - 5:00 p.m. – Translating Knowledge into Practice - Panel Discussion; Presentations - Marketing Education and Experiential Learning Track (Session 6A)
Session Chair:
Sanjay S. Mehta, Sam Houston State University, Huntsville, Texas- Methods for Teaching Social Responsibility by Addressing UT Dallas’ 100 Hours of Student Community Engagement Requirement
Julie Haworth, University of Texas at Dallas, Richardson, Texas
Rita Egeland, University of Texas at Dallas, Richardson, Texas
Daniel Rajaratnam, University of Texas at Dallas, Richardson, Texas - The Value Proposition Problem in Business Education: Inadequate Knowledge of “Life Skills”
Sanjay S. Mehta, Sam Houston State University, Huntsville, Texas
- Methods for Teaching Social Responsibility by Addressing UT Dallas’ 100 Hours of Student Community Engagement Requirement
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3:30 p.m. - 5:00 p.m. – Services, Tourism, and Hospitality Marketing - Research Presentations - Services, Tourism, and Hospitality Marketing Track (Session 6B)
Session Chair:
Jingxian “Kelly” Jiang, Texas A&M University, College Station, Texas- A Framework for Defining and Conceptualizing Structured Experiences
Gary Ellis, Texas A&M University, College Station, Texas
Patti Freeman, Brigham Young University, Provo, Utah
Jingxian “Kelly” Jiang, Texas A&M University, College Station, Texas - The Role of Social Capital in Shaping Sustainable Marketing: Tips for Practitioners
Lilly Ye, Frostburg State University, Frostburg, Maryland
Yimin Zhuang, Frostburg State University, Frostburg, Maryland
Mousumi Bose Godbole, Fairfield University, Fairfield, Connecticut - Design and Implementation of Human Resource Practices in Order to Deliver Brand Promise in the Hospitality Industry
Tonya Crombie, Southeastern Louisiana University, Hammond, Louisiana
- A Framework for Defining and Conceptualizing Structured Experiences
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3:30 p.m. - 5:00 p.m. – Using R to Create Data Visualizations with Dr. Zhenning “Jimmy” Xu - Workshop (Session 6C)
Presenter:
Zhenning “Jimmy” Xu, California State University-Bakersfield, Bakersfield, California
Join us for this hands-on workshop on using R to create data visualizations, starting with an overview of the structure of the program and terminology used. The workshop will include a sample data visualization project, focusing especially on some of the cool features that might benefit marketing researchers and business analytics professionals. Participants will gain exposure to the language and dashboard design principles with a real-world example. Beginners are welcome – the workshop is designed for people with all different interests and skill levels.
Members of all FBD member associations are invited to attend.
Attendees should bring a laptop.
All times are in U.S. Central Daylight Savings Time (GMT – 5 hours)
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8:30 a.m. - 10:00 a.m. – Knowing and Doing: Student Success - Research Presentations - Marketing Education and Experiential Learning Track (Session 7A)
Session Chair:
Yang He, Belmont University, Nashville, Tennessee- Exploring Writing Skills Sought in Recent Marketing Graduates
Michelle Bednarz Beauchamp, Mississippi College, Clinton, Mississippi
Donald P. Roy, Middle Tennessee State University, Murfreesboro, Tennessee - Marketing Students Know Analytics Is Important, But Why Do They Not Enroll?
Yang He, Belmont University, Nashville, Tennessee
Joe Alexander, Belmont University, Nashville, Tennessee
Rui Chen, Tarleton State University, Stephenville, Texas
Atanas Nikolov, Appalachian State University, Boone, North Carolina - Motivational Factors in Entrepreneurship: Theoretical Framework
Alma Cristina Gomez Macfarland, Tec de Monterrey, Monterrey, Mexico
Hector Gomez Macfarland, Huston-Tillotson University, Austin, Texas
Rohan R. Thompson, Huston-Tillotson University, Austin, Texas
- Exploring Writing Skills Sought in Recent Marketing Graduates
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8:30 a.m. - 10:00 a.m. – Marketing Strategy - Research Presentations - Marketing Strategy Track (Session 7B)
Session Chair:
Joyce Zhou, University of Louisiana Monroe, Monroe, Louisiana- Stock Market Reaction to Chief Marketing Officer’s Promotion Announcements
Aisha Ghimire, University of Mississippi, University, Mississippi - The Effect of Fancy Brand Names on Young Consumers’ Perception of Products
Tingxuan Lu, Idaho State University, Pocatello, Idaho
Jun Yu, University of Louisiana Monroe, Monroe, Louisiana
Joyce Zhou, University of Louisiana Monroe, Monroe, Louisiana
Mostofa Wahid SoykothJun Yu, Emporia State University, Emporia, Kansas - Strategic Orientation, Organizational Learning Behavior, and New Product Performance
Prashant Srivastava, University of Tennessee, Chattanooga, Tennessee
Karthik Iyer, University of Northern Iowa, Cedar Falls, Iowa - A Chance to Shine: Impact of Chief Marketing Officers During Crisis and the Role of Corporate Social Performance and Chief Innovation Officers
Jasmine Parajuli, University of Mississippi, University, Mississippi
- Stock Market Reaction to Chief Marketing Officer’s Promotion Announcements
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8:30 a.m. - 10:00 a.m. – The Process and Value of Digital Marketing Certifications for BBA and MBA Students - Panel - Social Media, and Mobile and Digital Marketing Track (Session 7C)
Session Chair:
Sphurti Sewak, Florida International University, Miami, Florida- Integrating Hubspot Student Certifications into the Curriculum
Anshu Saran, University of Texas Permian Basin, Odessa, Texas - Google Ads Certification: More than a Resume Builder
Scott Roberts, University of the Incarnate Word, San Antonio, Texas - Google Analytics as Career Prep for Graduate and Undergraduate Students
Sereikhuoch Eng, Emerson College, Boston, Massachussetts
- Integrating Hubspot Student Certifications into the Curriculum
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10:30 a.m. - 12:00 p.m. – Plenary Session II: Dr. Beheruz N. Sethna - Leading the Way to Success – Ways to be a Transformational Leader (Session 8)
Session Chair:
Irfan Ahmed, Sam Houston State University, Huntsville, TexasPlenary Speaker:
Dr. Beheruz N. Sethna, Regents’ Professor of Marketing, Richards College of Business University of West Georgia, Carrollton, GeorgiaPresentation Title:
Leading the Way to Success – Ways to be a Transformational Leader
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12:15 p.m. - 2:15 p.m. – ACME Luncheon, Business Meeting, and Awards Ceremony (Session 9)
All ACME members and registered guests are encouraged to attend as we honor our award winners and hold our Annual Business Meeting.
THIS EVENT IS OPEN ONLY TO ACME MEMBERS AND REGISTERED GUESTS
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3:30 p.m. - 5:00 p.m. – Healthcare and Pharmaceutical Marketing - Research Presentations - Healthcare and Pharmaceutical Marketing Track (Session 10A)
Session Chair:
Amit Malhan, North Carolina A&T State University, Greensboro, North Carolina- National Culture and Coronavirus Deaths: Focus on Inglehart’s and Weitzel’s Two Cultural Values Dimensions - Traditional vs. Secular Values and Survival vs. Self-Expressive Values
Sarath Nonis, Arkansas State University, Jonesboro, Arkansas - The Influence of Stress and Financial Stabilizing Measures Used During Covid by Dentists Have on Their Psychological Outcomes
Gary Stillwell, Arkansas State University, Jonesboro, Arkansas
Kim Hester, Arkansas State University, Jonesboro, Arkansas
Sarath Nonis, Arkansas State University, Jonesboro, Arkansas
Hilary Schloemer, Arkansas State University, Jonesboro, Arkansas - Customer Orientation of Healh Care Professionals in Covid Era
Ceyhan Kilic, Tarleton State University, Stephenville, Texas
Türkan Dursun-Kilic, West Texas A&M University, Canyon, Texas
- National Culture and Coronavirus Deaths: Focus on Inglehart’s and Weitzel’s Two Cultural Values Dimensions - Traditional vs. Secular Values and Survival vs. Self-Expressive Values
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3:30 p.m. - 5:00 p.m. – Hospitality Marketing - Special Session - Services, Tourism, and Hospitality Marketing Track (Session 10B)
Session Chair:
Jingxian “Kelly” Jiang, Texas A&M University, College Station, Texas- Designing and Managing an Omni-channel Guest Experience: Lessons from one Asian Airline
Jeff Christensen, Brigham Young University-Hawaii, Laie, Hawaii
- Designing and Managing an Omni-channel Guest Experience: Lessons from one Asian Airline
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3:30 p.m. - 5:00 p.m. – Applied Analytics - Research Presentations - Consumer Behavior and Psychology Track (Session 10C)
Session Chair:
Zhenning "Jimmy" Xu, California State University-Bakersfield, Bakersfield, California- Understanding SEO Success Factors Using Principal Component Analysis
Zhenning "Jimmy" Xu, California State University-Bakersfield, Bakersfield, California
Jing Chen, Texas A&M University-Kingsville, Kingsville, Texas
Fernando Parra, California State University-Fresno, Fresno, California - A Framework for Airport Evacuation: Assessment of Landside Capacity Using Micro-Meso Simulation Model
Subhro Mitra, University of North Texas at Dallas, Dallas, Texas - Artificial Intelligence (AI) Applications in Retail Marketing in China
Ayşe Begüm Ersoy, Cape Breton University, Sydney, Nova Scotia, Canada
- Understanding SEO Success Factors Using Principal Component Analysis