The Learning Academies @ SHSU

Sam Houston State University offers staff and managers of staff professional development opportunities through The Learning Academies. The academies are tied to the university’s strategic priority to “Embody a Culture of Excellence.” The courses in The Learning Academies are all professional development opportunities meant to offer an option for staff to meet their professional development annual requirement (8 hours for staff; 12 hours for managers of staff); to maximize their potential; and to enhance effective leadership.

What we offer:

  • The TRAIL (Texas Rising and Inspiring Leaders) Leadership development certifications.
  • "Stock" Trainings examining common issues of concern to all employees, such as Professionalism for Employees in the Workplace and Time Management. If you have an on-demand training request, please reach out to discuss.
  • People Operations' updates (Timely, human resources-related topics of interest).
  • Sessions in the Training University, Leadership at Every Level, and Management Academy tracks.
  • LinkedIn Learning Library recommendations and curated learning paths.
Event Schedule

Event Schedule

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TRAIL Book Club: Trust Factor (Spring 2025)+

This book club features Paul Zak’s book Trust Factor: The Science of Creating High-Performance Companies. Participants must purchase their own book prior to attending the meetings. Please complete the reading for each session prior to the meeting.

The book club is open to faculty and staff. This is part of the TRAIL Leadership Development program in the “Engager” track. Participants must register in Talent Management and attend at least 6 of the 7 sessions to receive credit toward TRAIL certification.

The sessions will be led by Dr. Rob Bittick, Associate Professor, SHSU Dept of Political Science. In these workshops, Dr. Bittick will tie Dr. Zak’s findings to themes in organizational behavior.

Each session = 1 Staff Professional Development Credit. Attendance at least 6 of the 7 sessions = 1 TRAIL credit.

DateReading Assignment
01-29-2025Introduction & Chapter 1
02-12-2025Chapters 2 & 3
02-26-2025Chapters 4 & 5
03-05-2025Chapters 6 & 7
03-19-2025Chapters 8 & 9
04-09-2025Chapter 10
04-23-2025Chapter 11 & Conclusion

Time: 12:00PM - 1:00PM | Location: Zoom

Register
TRAIL Book Club: Dare to Lead (Fall 2025)+

Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.

#1 NEW YORK TIMES BESTSELLER [Houston native] Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead…

How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture?

In Dare to Lead, Brown uses research, stories, and examples to answer these questions in the [no-nonsense] style that millions of readers have come to expect and love.

Whether you’ve read, Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership. (Amazon.com)

Book club leader: Dr. Shani N. Robinson is the Senior Associate Dean and an Accounting Professor in the College of Business Administration at Sam Houston State University. With over 20 years of experience in higher education, she is known for her work in leadership development, mentoring, and strategic initiatives that support students, faculty, and business leaders through community engagement. With a long-standing focus on authentic leadership, effective communication, and purpose-driven work, she is honored to facilitate this semester’s Dare to Lead book club, a title that closely aligns with her professional philosophy.

Eligible to attend: The book club is open to faculty and staff. This is part of the TRAIL Leadership Development program for the “Engager” track, but TRAIL participation is not required to attend. Participants will need to purchase their own books.

Participants must register in Talent Management and attend at least 5 of the 6 sessions to receive credit toward the TRAIL certification.

Credit: 1 Staff Professional Development Credit per session. Attendance at a minimum of 5 of the 6 sessions = 1 TRAIL Influencer credit.

SessionDateReading Assignment
109-03-2025Introduction & Part One, pp. 1–65
209-17-2025Finish Part One, pp. 66–117
310-01-2025Part Two, pp. 119–150
410-22-2025Part Three, pp. 151–186
511-05-2025Part Four, pp. 187–232
612-03-2025Daring Leadership in Action & Closing, pp. 233–end

Time: 12:00 PM – 1:00 PM | Location: LSC Room 320

We encourage participants to attend the in-person offerings. However, a virtual option may be available upon request for select situations. Please contact hrtraining@shsu.edu for more information.

Register
TRAIL: Using Visuals to Quickly Communicate Information+

Learn how to create narratives, metaphors, and visualizations from data to make the complex more simple and to give it an emotional immediacy.

Date: 02-06-2025 | Time: 2:00PM - 3:15PM | Location: LSC 320

Professional Development Credit: 1.25

Core Competency: Innovative in Thinking

Register
TRAIL: Crisis Communication for Current and Aspiring Leaders+

This session on crisis communication is designed for current and aspiring leaders who want to strengthen their ability to manage communication during crises within their team, organization, or community. Through real-world examples and interactive exercises, leaders will learn to maintain transparency, mitigate rumors, and prioritize the safety and well-being of their community. Participants will develop essential skills for crisis response, including identifying key stakeholders, crafting clear and timely messages, and selecting the right communication channels. By the end of the session, attendees will be equipped to navigate high-pressure situations with confidence and clarity.

Date: 02-13-2025 | Time: 10:00AM - 12:00PM | Location: LSC 242 (Glass Room)

TRAIL DESIGNATION: Influencer Track* | Professional Development Credit: 2.0

Register
TU: Falling in Love with Functions+

Roses are red, violets are blue, I’ve fallen for functions—and I hope you do too! In honor of Valentine’s Day, let’s celebrate the hidden magic in Excel’s formulas and functions.

In this ‘Falling in Love with Function’ Excel session, participants will learn how to use essential Excel functions to streamline data analysis and calculations. The session will include hands-on practice, step-by-step examples, and tips on combining functions to solve real-world problems efficiently. By the end, participants will have the confidence to leverage Excel functions to enhance productivity and accuracy in their work.

Date: 02-13-2025 | Time: 2:00PM - 3:30PM | Location: Thomason 107

Professional Development Credit: 1.5 | Core Competency: Dedicated to Life-Long Learning

Register
MA: Minimizing Legal Risks+

As a supervisor or manager, you need to know the most up-to-date information on employment law to deal ethically and legally with your employees. For this Management Academy session, Jeff Farrell, Associate General Counsel for the Texas State University System, provides legal advice to managers to implement best management practices and departmental operations to put the University in the best position to defend itself against employment claims arising from your employment actions.

Date: 02-27-2025 | Time: 10:00AM - 12:00PM | Location: Zoom

Professional Development Credit: 2.0 | Availability: Managers Only

Register
TRAIL: Constructive Conversations: Delivering Impactful Performance Feedback*+

This training will equip supervisors with practical tools and models to deliver constructive feedback that fosters employee growth and enhances team success. Learn techniques for framing feedback to encourage employees to make meaningful adjustments, meet expectations, and reach their full potential.

Participants will gain insights into effective communication strategies, methods for setting clear performance goals, and approaches for addressing challenges.

Date: 03-19-2025 | Time: 10:00AM - 11:30AM | Location: LSC 242 (The Glass Room)

TRAIL DESIGNATION: *Core Course Engager or Influencer Track | Professional Development Credit: 1.5

Register
TRAIL: Personal Branding Workshop+

This course is designed for faculty and staff who want to build a strong personal brand within higher education. This course will provide a comprehensive understanding of personal branding in academia, drawing inspiration from the personal brands of leaders in the field.

Participants will learn how to identify, refine, and communicate their unique personal brands to establish themselves as dynamic leaders in higher education.

Date: 03-25-2025 | Time: 2:30PM - 4:30PM | Location: LSC 116

TRAIL DESIGNATION: Influencer Track | Professional Development Credit: 2.0

Register
TRAIL: Decision-Making Under Pressure+

When the heat is on, how do you show up? This course focuses on strategies for making the best possible decisions under difficult circumstances.

Presented by Bobby Williams, Jr., Athletic Director. Bobby will bring his 40-plus years of working with athletes, leaders, fans, and followers to the table and show how building trust, relationships, and humility can help prepare you for the moment when it is up to you to make that final call.

Date: 04-01-2025 | Time: 1:00PM - 3:00PM | Location: LSC 324

TRAIL DESIGNATION: Engager Track | Professional Development Credit: 2.0

Register
TRAIL: Developing Your Leadership Philosophy*+

Not all leaders lead the same. Discover what strengths you bring to the table, and how you can craft your leadership philosophy to reflect the values that guide you.

This course uses the CliftonStrengths assessment to provide insight into your talents and how you communicate, connect, and work with others.

Date: 04-07-2025 | Time: 2:00PM - 4:00PM | Location: LSC 242 (The Glass Room)

TRAIL DESIGNATION: *Core Course Engager or Influencer Track | Professional Development Credit: 2.0

Register
TU: Spring Into Excel: A Blooming Workshop on Functions+

Spring is in the air, and so is your chance to refresh your Excel skills! Join us for a fun and interactive workshop where we’ll help your spreadsheets blossom with powerful Excel functions. Just like flowers need sunshine and rain to thrive, your data needs the right formulas to grow! In this hands-on session, you'll learn how to:

  • Sprout essential functions like SUM, AVERAGE, and IF
  • Shine with advanced formulas like VLOOKUP, XLOOKUP, TEXT, and date functions
  • Buzz through common pitfalls and troubleshoot errors
  • Branch out into combining multiple functions for efficiency

Whether you're an Excel seedling or a seasoned data gardener, this workshop will help your skills bloom! Bring your enthusiasm and get ready to cultivate some serious spreadsheet magic.

No prior experience needed—just curiosity for Excel and a love for learning!

Date: 04-10-2025 | Time: 2:00 PM - 3:30 PM | Location: Smith-Hutson 202

Professional Development Credit: 1.5

Register
TRAIL: Supervising within the Guardrails*+

In the ever-changing landscape of the higher education workplace, supervisors must balance the demands of leadership with the boundaries of our institutional culture, policies, and best practices. This one-hour interactive training session empowers leaders to address workplace challenges effectively without veering off course.

Through scenario-based engagement and practical examples, participants will explore tools for navigating conflicts while fostering a positive and productive team environment. Walk away with the skills and confidence to lead within the guardrails and drive success for your team and organization.

Date: 04-14-2025 | Time: 2:00PM - 3:00PM | Location: LSC 320

TRAIL DESIGNATION: *Core Course Engager or Influencer Track | Professional Development Credit: 1.0

Register
TRAIL: The Art of Strategic Influence: Harnessing Teamwork for Impactful Leadership+

How leaders can motivate others through influence, persuasion, and inspiration. This session, presented by Dr. Shani Robinson, Senior Associate Dean of COBA, will provide a mix of engaging activities, academic insights, and practical strategies that leaders can apply right away.

Key Objectives:

  • Discuss strategic influence and its role in impactful leadership.
  • Explore key principles of teamwork that amplify influence.
  • Offer actionable strategies to implement these principles.

Date: 05-01-2025 | Time: 10:00AM - 12:00PM | Location: LSC 242 (The Glass Room)

TRAIL DESIGNATION: Influencer Track | Professional Development Credit: 2.0

Register
TRAIL: Presentation Skills For Leaders*+

How to create your Leadership Presence by enhancing your presentation skills, from managing anxiety, preparing effectively, and using compelling storytelling.

Date: 05-12-2025 | Time: 10:00AM - 11:30AM | Location: LSC 323

TRAIL DESIGNATION: *Core Course Influencer Track | Professional Development Credit: 1.5

Register
TRAIL: Building a Culture of Trust+

In today’s dynamic workplace, trust is the foundation of high-performing teams and resilient leadership. Join this interactive session to explore the essential elements of building—and sometimes rebuilding—trust within your team. Whether you’re a new leader or seasoned professional, you’ll gain practical strategies to foster trust, enhance team cohesion, and strengthen relationships in varied work environments.

Through real-world scenarios and actionable insights, we’ll dive into the key behaviors and practices that create a culture where trust thrives, empowering your team to reach new levels of collaboration and success.

Delivered via Zoom, this course is eligible for all SHSU faculty and staff, providing the flexibility to connect and learn from any location. Presenter: Dr. Ruth Chisum, Asst. VP for SHSU Online Operations.

Date: 06-03-2025 | Time: 10:00AM - 12:00PM | Location: Zoom

TRAIL DESIGNATION: Engager Track | Professional Development Credit: 2.0

Register
TU: Basic Conflict Management+

Conflict is a normal part of human interactions. Everyone faces conflict, and how we handle it can improve our relationships by making them more productive and united. Conflict also gives us a chance to evaluate the way things are and find better ways to improve our work and home lives. This seminar teaches basic conflict management skills to help participants communicate better and build stronger relationships both personally and at work. Presented in partnership with the SHSU Ombuds Office. Presenter: Kevin Coonrod, JD, Auburn University Ombudsperson. Mr. Coonrod is a member of the International Ombudsman Association and the California Caucus of College and University Ombuds. He is a Certified Organizational Ombudsman Practitioner and a member of the Alabama State Court Mediator Roster.

Delivered via Zoom, this course is eligible for all SHSU faculty and staff, providing the flexibility to connect and learn from any location. Presenter: Kevin Coonrod, Auburn Universoty Ombudsperson. Mr. Coonrod is a member of the International Ombudsman Association and the California Caucus of College and University Ombuds. He is a Certified Organizational Ombudsman Practitioner and a member of the Alabama State Court Mediator Roster.

Date: 06-18-2025 | Time: 10:00AM - 11:15AM | Location: Zoom

Professional Development Credit: 1.25

Register
TU: Sizzle into Summer with Smarter Spreadsheets+

Make a splash this summer by leveling up your Excel skills! Whether you're staying cool indoors or prepping for fall project, this hands-on session will help you work smarter—not harder—with your data.

We’ll dive into: Importing External Data – Pull in outside info Excel faster than a summer breeze. Excel Tables – Keep your data clean, organized, and vacation-ready. Pivot Tables – Summarize and explore like you're mapping out the ultimate road trip. No experience needed—just bring your curiosity. Beat the heat and chill with some seriously cool Excel tricks! Get ready to filter, format, and pivot your way into a more productive summer.

Date: 06-26-2025 | Time: 2:00PM - 4:00PM | Location: SHB 202

Professional Development Credit: 2

Register
TRAIL: Constructive Conversations: Delivering Impactful Performance Feedback*+

This training will equip supervisors with practical tools and models to deliver constructive feedback that fosters employee growth and enhances team success. Learn techniques for framing feedback to encourage employees to make meaningful adjustments, meet expectations, and reach their full potential.

Participants will gain insights into effective communication strategies, methods for setting clear performance goals, and approaches for addressing challenges.

Date: 07-15-2025 | Time: 10:00AM - 11:30AM | Location: LSC 242 (The Glass Room)

TRAIL DESIGNATION: *Core Course Engager or Influencer Track | Professional Development Credit: 1.5

Register
TU: Sizzle into Summer with Smarter Spreadsheets+

Make a splash this summer by leveling up your Excel skills! Whether you're staying cool indoors or prepping for fall project, this hands-on session will help you work smarter—not harder—with your data.

We’ll dive into: Importing External Data – Pull in outside info Excel faster than a summer breeze. Excel Tables – Keep your data clean, organized, and vacation-ready. Pivot Tables – Summarize and explore like you're mapping out the ultimate road trip. No experience needed—just bring your curiosity. Beat the heat and chill with some seriously cool Excel tricks! Get ready to filter, format, and pivot your way into a more productive summer.

Date: 07-16-2025 | Time: 2:00PM - 4:00PM | Location: SHB 202

Professional Development Credit: 2

Register
TU: Sizzle into Summer with Smarter Spreadsheets+

Make a splash this summer by leveling up your Excel skills! Whether you're staying cool indoors or prepping for fall project, this hands-on session will help you work smarter—not harder—with your data.

We’ll dive into: Importing External Data – Pull in outside info Excel faster than a summer breeze. Excel Tables – Keep your data clean, organized, and vacation-ready. Pivot Tables – Summarize and explore like you're mapping out the ultimate road trip. No experience needed—just bring your curiosity. Beat the heat and chill with some seriously cool Excel tricks! Get ready to filter, format, and pivot your way into a more productive summer.

Date: 08-21-2025 | Time: 2:00PM - 4:00PM | Location: SHB 202

Professional Development Credit: 2

Register
TRAIL: Written Communication for Leaders*+

As a leader, your written communications reflect your professionalism, build trust, and influence your team and stakeholders. This interactive TRAIL session is designed to help you craft messages that are clear, concise, and impactful.

Real-world examples and practical exercises will ensure you leave with tools to write emails, memos, and other documents that achieve their purpose while fostering trust and collaboration.

Date: 09-24-2025 | Time: 2:00PM - 4:00PM | Location: LSC 242 (The Glass Room)

TRAIL DESIGNATION: *Core Course Engager Track | Professional Development Credit: 2.0

Register
TRAIL: Crisis Communication for Current and Aspiring Leaders+

This session on crisis communication is designed for current and aspiring leaders who want to strengthen their ability to manage communication during crises within their team, organization, or community. Through real-world examples and interactive exercises, leaders will learn to maintain transparency, mitigate rumors, and prioritize the safety and well-being of their community. Participants will develop essential skills for crisis response, including identifying key stakeholders, crafting clear and timely messages, and selecting the right communication channels. By the end of the session, attendees will be equipped to navigate high-pressure situations with confidence and clarity.

Date: 10-03-2025 | Time: 10:00AM - 12:00PM | Location: LSC 115

TRAIL DESIGNATION: Influencer Track* | Professional Development Credit: 2.0

Register
TRAIL: Presentation Skills For Leaders*+

How to create your Leadership Presence by enhancing your presentation skills, from managing anxiety, preparing effectively, and using compelling storytelling.

Date: 10-07-2025 | Time: 2:00PM - 3:30PM | Location: LSC 320

TRAIL DESIGNATION: *Core Course Influencer Track | Professional Development Credit: 1.5

Register
TRAIL: Developing Your Leadership Philosophy*+

Not all leaders lead the same. Discover what strengths you bring to the table, and how you can craft your leadership philosophy to reflect the values that guide you. This TRAIL course uses the CliftonStrengths assessment to provide insight into your talents and how you communicate, connect, and work with others. Registered participants will be contacted prior to this session to complete the CliftonStrengths assessment or to provide your top strengths to the instructor if you already have that information. This is a core TRAIL for the Engager or Influencer track.

Date: 11-04-2025 | Time: 2:00PM - 4:00PM | Location: LSC 242 (The Glass Room)

Staff Professional Development Credits = 2

Register
TRAIL: Supervising within the Guardrails*+

In the ever-changing landscape of the higher education workplace, supervisors must balance the demands of leadership with the boundaries of our institutional culture, policies, and best practices. This one-hour interactive training session empowers leaders to address workplace challenges effectively without veering off course.

Through scenario-based engagement and practical examples, participants will explore tools for navigating conflicts while fostering a positive and productive team environment. Walk away with the skills and confidence to lead within the guardrails and drive success for your team and organization.

Date: 11-11-2025 | Time: 2:00PM - 3:30PM | Location: LSC 320

TRAIL DESIGNATION: *Core Course Engager or Influencer Track | Professional Development Credit: 1.0

Register
TRAIL: Micromoving Your Way to Better Work Relationships+

An interactive TRAIL session in which you will learn about interpersonal- and technology-based tactics for fostering stronger connections with co-workers. Presented by Dr. Ashly Smith, COBA, Dept. of Business Administration and Entrepreneurship.

Date: 11-12-2025 | Time: 10:00AM - 11:30AM | Location: LSC 242 (The Glass Room)

TRAIL Certification Credit: 1 elective credit, Engager Track | Staff Professional Development Credits = 1.5

Register
TRAIL: Using Visuals to Quickly Communicate Information+

This TRAIL course will teach you how to create narratives, metaphors, and visualizations from data to make the complex more simple and to give it an emotional immediacy.

Date: 02-02-2026 | Time: 10:00AM - 11:30PM | Location: LSC 320

Professional Development Credit: 1.5

TRAIL elective= 1 credit for the Influencer track

Core Competency: Innovative in Thinking

Register
TRAIL: Constructive Conversations: Delivering Impactful Performance Feedback*+

This training will equip supervisors with practical tools and models to deliver constructive feedback that fosters employee growth and enhances team success. Learn techniques for framing feedback to encourage employees to make meaningful adjustments, meet expectations, and reach their full potential.

Participants will gain insights into effective communication strategies, methods for setting clear performance goals, and approaches for addressing challenges.

Date: 02-19-2026 | Time: 10:00AM - 11:30AM | Location: LSC 242 (The Glass Room)

TRAIL DESIGNATION: *Core Course Engager or Influencer Track | Professional Development Credit: 1.5

Register

Training University | TU

Available to staff and faculty employees

This track focuses on broader development opportunities in the area of efficiency, effectiveness, communication, and life-long learning. Example topics include:

  • Professionalism for Employees in the Workplace
  • Time Management

If you have an on-demand training request, please reach out to discuss.

Management Academy | MA

Available to supervisors of staff only

This track focuses on enhancing effective leadership and the larger implications of leadership while managing others. Example topics include:

  • Employment Law
  • Managing Performance
  • Building Trust in the Workplace
  • Verbal and Non-verbal Communication

TRAIL

The TRAIL (Texas Rising and Inspiring Leaders) leadership development certification program will boost leadership potential and build meaningful connection in the workplace. Open to all staff and faculty, whether you are a current or future leader, these engaging courses will help you to build influence and elevate your impact. Visit with TJ Bittick, Sr. HR Manager for Professional Development & Communication, and learn all about this certification program intended to prepare you for the next step in your leadership journey at SHSU. For more information, go see the News & Events Page in Talent Management.

Competencies

Staff & Faculty

  • Committed to SHSU’s vision & mission
    • Understand the mission and your place in it
    • Understand SHSU’s role in the community
    • Support the goals of the university
    • Work effectively with people from all backgrounds
    • Treat others with dignity and respect
  • Innovative in thinking
    • Think “outside the box” when problem-solving
    • Take calculated risks on new and unusual ideas
    • Take an interest in new ideas and new ways of doing things
    • While respecting traditions, don’t be bound by traditional approaches for their own sake
    • Actively seek to improve programs or services
  • Effective in communications
    • Speak and write clearly and effectively
    • Listen constructively
    • Practice appropriate telephone and email protocol
    • Ask questions
    • Share information with those who need it
    • Understand and utilize different communication methods for different audiences
    • Understand you are the face of the university and act accordingly
  • Accountable for ourselves and to others
    • Honor commitments
    • Take ownership for all assigned responsibilities
    • Operate in compliance with university policy and state regulations
    • Hold yourself accountable for accomplishing departmental goals and meeting standards
    • Hold yourself to a higher standard of public accountability
    • Actively engage in teambuilding activities
  • Dedicated to life-long learning
    • Keep abreast of new developments in your own occupation or profession
    • Actively seek to develop yourself professionally and personally
    • Contribute to learning opportunities for teammates and colleagues
    • Show a willingness to learn from others
    • Seek feedback for continuous improvement
    • Take advantage of Just-in-Time training to improve your skill set
  • Efficient in operations
    • Deliver on time, within budget, and with the expected quality
    • Set goals and prioritize your work
    • Be flexible; adjust to changing circumstances
    • Use time wisely and efficiently
    • Develop clear goals that are consistent with agreed-upon strategies
    • Maintain work/life balance
    • Manage health and stress, adjusting habits to avoid foreseeable risks which may impact your ability to work

Supervisors

  • Support the strategic plan
    • Understand the Big Picture and communicate it to your team
    • Think globally
    • Manage change
    • Be flexible
  • Provide leadership
    • Let people know where they stand
    • Acknowledge and celebrate team accomplishments
    • Lead with courage—make decisions and stand behind them
    • Face up to problems quickly and directly
    • Don’t be afraid to take negative action when necessary (probation, firing, etc.)
  • Empower others
    • Hire good people and let them do their jobs
    • Use delegation as a developmental tool
    • Provide constructive feedback that helps people to learn from their mistakes
    • Invite input; share ownership, visibility, and responsibility
    • Be aware of each employee’s career goals
    • Encourage people to develop their gifts/skills – even if it means they may eventually leave you or the university
  • Comply legally and ethically
    • Keep up with the legal implications of various management practices
    • Make sure your management practices are well within legal parameters
    • Keep abreast of university policies and fulfill your responsibilities accordingly
    • Use fair and legal hiring practices
  • Manage performance
    • Hold yourself and your employees accountable for accomplishing departmental goals and meeting standards
    • Establish clear expectations and directions
    • Communicate priorities that will help people monitor their performance
    • Use coaching, mentoring, and feedback to help people perform well
    • Organize resources and processes to accomplish the work of the department effectively and efficiently
    • Take action to improve performance deficiencies
    • Recognize and reward good performance
    • Utilize contributions of people from different backgrounds and different behavioral styles
    • Promote team cohesiveness
    • Share information
  • Build trust
    • Use fair and legal management practices
    • Don’t discriminate
    • Avoid even the appearance of favoritism or impropriety
    • Do what’s right
    • Tell the truth and be direct
    • Be approachable